Privacy Policy

End of Life Doula UK is committed to protecting your privacy. This document explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence and documents.

End of Life Doula UK is committed to processing data in accordance with its responsibilities under the General Data Protection Regulations (GDPR).  Article 5 of the GDPR requires that personal data shall be

End of Life Doula UK shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

End of Life Doula UK shall ensure that personal data is stored securely using modern software that is kept-up-to-date.

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.

PurposeData (key elements)Basis
Enquiring about our association and its workName, email, email messages, telephone number, contact forms from our website and replies to contact forms by emailLegitimate interests – it is necessary for us to read and store your message so that we can respond in the way that you would expect.
Working with and being supported by an End of Life DoulaName, email, email messages, address, telephone number, mentoring records and records of support receivedLegitimate interests – It is necessary for us to read and store this information, so we can apply safeguarding principles of the support received and to maintain confidential records for reference by those at End of Life Doula UK involved in support and care
Subscribing to email updates and newsletters, about our workName, emailConsent – you have given your active consent.
DonatingName, email, address, payment informationLegitimate interests – this information is necessary for us to fulfil your intention of donating money and your expectation of receiving a confirmation message.
Signing up and being accepted as a memberName, email, email messages, address, telephone number, membership recordsContract – by paying your membership fees you have entered a relationship with us as set out in our membership terms and conditions.
Monitoring our policies on equality of opportunity, diversity and inclusionAnonymised data for the purposes of monitoringLegitimate interests to achieve our objective of inclusivity
Booking on our seminars, workshops and trainingName, email, address, payment informationContract – by making a booking and paying your fees you have entered a relationship with us as set out in our booking terms and conditions.  
Website functionalityWebsite activity collected through cookiesLegitimate interests – it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your booking before you have fully completed the process.

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the previous table.

We will keep any personal information that you give use safely and securely, in accordance with our processes, the Data Protection Act and General Data Protection Regulations.

To work effectively on your behalf, any appropriate End of Life Doula member, may access your information.

We may share your personal data with LWDW Training Ltd as part of the nature of our relationship with you.

Wherever possible, we will let you know if we need to share your information with another individual, agency or organisation.

There may be times when we are obliged to disclose information to other authorities such as the police, e.g. if a vulnerable person is at risk.

When End of Life Doula UK provides you with a service, your records are maintained and held within the organisation and the End of Life Doula(s) who are supporting you and his/her mentor.  To give you the best possible assistance, an End of Life Doula UK may need to discuss your case with another colleague.

Where a client gives specific permission for other people to be involved (e.g. friend, partner, family member, advocate) we will share information with those parties. We will note that you have given consent in our records and we may, in some cases, ask you to sign a consent form for us to share this information.

We keep records of all clients receiving a service from End of Life Doula UK. Case notes will be kept following client contact. The notes are kept to provide a professional service, maintain continuity of service and in order to reference what has happened or been discussed.

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

You have a range of rights over your data, which include the following:

A full summary of your legal rights over your data can be found on the Information Commissioner’s website

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do several things, e. g remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, End of Life Doula UK will assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).

We may modify this document from time to time and will publish the most current version on our website.